Contract, control and 'presentation' in IT outsourcing: research in thirteen organizations

Global information management, to Hunter (U. of Lethbridge, Canada) and Tan (Auckland U. of Technology, New Zealand), "involves all aspects of the management of information systems in an international setting" and therefore has a diverse research agenda, as displayed in the contents of these 18 contributions examining information management in global and regional settings. Specific topics include retention of online customers; the relationship between culture, information technology, and empowerment; the cross-cultural impact of information system managers' performance, job satisfaction, and managerial value; and adoption of electronic data interchange in small- and medium-sized enterprises.