Willcocks, Leslie P.

Number of items: 219.
Article
  • Currie, Wendy L., Schlagwein, Daniel, Leimeister, Jan Marco, Willcocks, Leslie (2025). Rethinking technology regulation in the age of AI risks. Journal of Information Technology, 40(3), 236 - 245. https://doi.org/10.1177/02683962251378815
  • Schlagwein, Daniel, Currie, Wendy, Leimeister, Jan Marco, Willcocks, Leslie (2025). Digital futures definition (what), importance (why) and methods (how). Journal of Information Technology, 40(1), 2 - 8. https://doi.org/10.1177/02683962241301544
  • Hassan, Nik, Rivard, Suzanne, Schultze, Ulrike, Willcocks, Leslie (2023). Products of theorizing—towards native theories of emerging information technologies. Journal of Information Technology, 38(4), 372 - 381. https://doi.org/10.1177/02683962231217348
  • Schlagwein, Daniel, Willcocks, Leslie (2023). ‘ChatGPT et al.’ the ethics of using (generative) artificial intelligence in research and science. Journal of Information Technology, 38(3), 232 - 238. https://doi.org/10.1177/02683962231200411
  • van Hoek, Remko, Lacity, Mary, Willcocks, Leslie (2022). Influencing supply chain practice: the action principles approach applied to pandemic risk management. International Journal of Physical Distribution and Logistics Management, 52(5-6), 456 - 478. https://doi.org/10.1108/IJPDLM-11-2021-0474
  • Willcocks, Leslie (2021). Robo-apocalypse? Response and outlook on the post-COVID-19 future of work. Journal of Information Technology, 36(2), 188 - 194. https://doi.org/10.1177/0268396220978660
  • Lacity, Mary, Willcocks, Leslie, Gozman, Daniel (2021). Influencing information systems practice: The action principles approach applied to robotic process and cognitive automation. Journal of Information Technology, 36(3), 216-240. https://doi.org/10.1177/0268396221990778
  • Willcocks, Leslie (2020). Robo-Apocalypse cancelled? Reframing the automation and future of work debate. Journal of Information Technology, 35(4), 286 - 302. https://doi.org/10.1177/0268396220925830
  • Lioliou, Eleni, Willcocks, Leslie, Liu, Xiaohui (2019). Researching IT multi-sourcing and opportunistic behavior in conditions of uncertainty: a case approach. Journal of Business Research, 103, 387 - 396. https://doi.org/10.1016/j.jbusres.2019.04.002
  • Gozman, Daniel, Willcocks, Leslie (2019). The emerging Cloud Dilemma: balancing innovation with cross-border privacy and outsourcing regulations. Journal of Business Research, 97, 235-256. https://doi.org/10.1016/j.jbusres.2018.06.006
  • Scheepers, Rens, Lacity, Mary C., Willcocks, Leslie P. (2018). Cognitive automation as part of Deakin University’s digital strategy. MIS Quarterly Executive, 17,
  • Willcocks, Leslie, Lacity, Mary, Craig, Andrew (2017). Robotic process automation: strategic transformation lever for global business services? Journal of Information Technology Teaching Cases, 1-12. https://doi.org/10.1057/s41266-016-0016-9
  • Mingers, John, Willcocks, Leslie P. (2017). An integrative semiotic methodology for IS research. Information and Organization, 27(1), 17-36. https://doi.org/10.1016/j.infoandorg.2016.12.001
  • Lacity, Mary, Willcocks, Leslie P. (2017). Conflict resolution in business services outsourcing relationships. Journal of Strategic Information Systems, https://doi.org/10.1016/j.jsis.2017.02.003
  • Lacity, Mary C., Willcocks, Leslie P. (2016). A new approach to automating services. MIT Sloan Management Review, 58(1), 41-49.
  • Lacity, Mary, Willcocks, Leslie P. (2014). Nine practices for best-in-class BPO performance. MIS Quarterly Executive, 13(3), 131-146.
  • Bhimani, Alnoor, Willcocks, Leslie P. (2014). Digitisation, ‘big data’ and the transformation of accounting information. Accounting and Business Research, 44(4), 469 - 490. https://doi.org/10.1080/00014788.2014.910051
  • Mingers, John, Willcocks, Leslie P. (2014). An integrative semiotic framework for information systems: the social, personal and material worlds. Information and Organization, 24(1), 48-70. https://doi.org/10.1016/j.infoandorg.2014.01.002
  • Lioliou, Eleni, Zimmermann, Angelika, Willcocks, Leslie P., Gao, Lan (2014). Formal and relational governance in IT outsourcing: substitution, complementarity and the role of the psychological contract. Information Systems Journal, 24(6), 503-535. https://doi.org/10.1111/isj.12038
  • Mingers, John, Mutch, A., Willcocks, Leslie P. (2013). Critical realism in information systems research. MIS Quarterly: Management Information Systems, 37(3), 795-802.
  • Abbott, Pamela, Zheng, Yingqin, Du, Rong, Willcocks, Leslie (2013). From boundary spanning to creolization: a study of Chinese software and services outsourcing vendors. Journal of Strategic Information Systems, 22(2), 121-136. https://doi.org/10.1016/j.jsis.2013.02.002
  • Lacity, Mary, Willcocks, Leslie P. (2013). Outsourcing business processes for innovation. MIT Sloan Management Review, 54(3), 63-69.
  • Oshri, Ilan, Kotlarsky, Julia, Willcocks, Leslie P. (2013). Advances in global sourcing: models, governance, and relationships: 7th global sourcing workshop 2013 Val d'Isère, France, March 11-14, 2013 revised selected papers. Lecture Notes in Business Information Processing, 163, https://doi.org/10.1007/978-3-642-40951-6
  • Willcocks, Leslie P., Venters, Will, Whitley, Edgar A. (2013). Cloud computing as innovation: studying diffusion. Lecture Notes in Business Information Processing, 163, 117-131. https://doi.org/10.1007/978-3-642-40951-6_7
  • Willcocks, Leslie P., Venters, Will, Whitley, Edgar A. (2013). Cloud sourcing and innovation: slow train coming? A composite research study. Strategic Outsourcing: an International Journal, 6(2), 184-202. https://doi.org/10.1108/SO-04-2013-0004
  • Cordella, Antonio, Willcocks, Leslie P. (2012). Government policy, public value and IT outsourcing: the strategic case of ASPIRE. Journal of Strategic Information Systems, 21(4), 295-307. https://doi.org/10.1016/j.jsis.2012.10.007
  • Lacity, Mary, Willcocks, Leslie P., Khan, Shaji (2011). Beyond transaction cost economics: towards an endogenous theory of information technology outsourcing. Journal of Strategic Information Systems, 20(2), 139-157. https://doi.org/10.1016/j.jsis.2011.04.002
  • Willcocks, Leslie P., Oshri, Ilan, Kotlarsky, Julia, Rottman, Joseph W. (2011). Outsourcing and offshoring engineering projects: understanding the value, sourcing models, and coordination practices. IEEE Transactions on Engineering Management, 58(4), 706-716. https://doi.org/10.1109/TEM.2011.2128873
  • Whitley, Edgar A., Willcocks, Leslie P. (2011). Achieving step-change in outsourcing maturity: toward collaborative innovation. MIS Quarterly Executive, 10(3), 95-109.
  • Lacity, Mary C., Solomon, Stan, Yan, Aihua, Willcocks, Leslie P. (2011). Business process outsourcing studies: a critical review and research directions. Journal of Information Technology, 26(4), 221-258. https://doi.org/10.1057/jit.2011.25
  • Lacity, Mary, Khan, Shaji, Yan, Aihua, Willcocks, Leslie P. (2010). A review of the IT outsourcing empirical literature and future research directions. Journal of Information Technology, 25(4), 395-433. https://doi.org/10.1057/jit.2010.21
  • Willcocks, Leslie P., Griffiths, Catherine (2010). The crucial role of middle management in outsourcing. MIS Quarterly Executive, 9(3), 177-193.
  • Cordella, Antonio, Willcocks, Leslie P. (2010). Outsourcing, bureaucracy and public value: reappraising the notion of the “contract state”. Government Information Quarterly, 27(1), 82-88. https://doi.org/10.1016/j.giq.2009.08.004
  • Lacity, Mary C., Khan, Shaji A., Willcocks, Leslie P. (2009). A review of the IT outsourcing literature: insights for practice. Journal of Strategic Information Systems, 18(3), 130-146. https://doi.org/10.1016/j.jsis.2009.06.002
  • Willcocks, Leslie P., Whitley, Edgar A. (2009). Developing the information and knowledge agenda in information systems: insights from philosophy. Information Society, 25(3), 190-197. https://doi.org/10.1080/01972240902848880
  • Oshri, Ilan, Kotlarsky, Julia, Rottman, Joseph W., Willcocks, Leslie P. (2009). Global sourcing: recent trends and issues. Information Technology and People, 22(3), 192-200. https://doi.org/10.1108/09593840910981400
  • Oshri, Ilan, Kotlarsky, Julia, Willcocks, Leslie P. (2008). Missing links: building critical social ties for global collaborative work. Communications of the ACM, 51(4), 76-81. https://doi.org/10.1145/1330311.1330327
  • Willcocks, Leslie P., Whitley, Edgar A., Avgerou, Chrisanthi (2008). The ranking of top IS journals: a perspective from London School of Economics. European Journal of Information Systems, 17(2), 163-168. https://doi.org/10.1057/ejis.2008.9
  • Kotlarsky, Julia, Van Fenema, Paul C., Willcocks, Leslie P. (2008). Developing a knowledge-based perspective on coordination: the case of global software projects. Information and Management, 45(2), 96-108. https://doi.org/10.1016/j.im.2008.01.001
  • Lacity, Mary, Willcocks, Leslie P., Rottman, J (2008). Global outsourcing of back office services: lessons, trends and enduring challenges. Strategic Outsourcing: an International Journal, 1(1), 13-34. https://doi.org/10.1108/17538290810857457
  • Seddon, Peter B, Cullen, Sara, Willcocks, Leslie P. (2007). Does Domberger's theory of 'the contracting organization' explain why organizations outsource IT and the levels of satisfaction achieved? European Journal of Information Systems, 16(3), 237-257. https://doi.org/10.1057/palgrave.ejis.3000664
  • Willcocks, Leslie P., Reynolds, Peter, Feeny, David (2007). Evolving IS capabilities to leverage the external IT services market. MIS Quarterly Executive, 6(3), 127-145.
  • Willcocks, Leslie P., Oshri, Ilan, Kotlarsky, Julia (2007). Global software development: exploring socialization in strategic distributed projects. Journal of Strategic Information Systems, 16(1), 25-49. https://doi.org/10.1016/j.jsis.2007.01.001
  • Oshri, Ilan, Kotlarsky, Julia, Willcocks, Leslie P. (2007). Managing dispersed expertise in IT offshore outsourcing, lessons from Tata consultancy services. MIS Quarterly Executive, 6(2), 53-65.
  • Willcocks, Leslie P. (2007). Offshore, nearshore, bestshore - are you sure? Mutual Fund Technologies Focus, Winter(2007), 54-56.
  • Kotlarsky, Julia, Oshri, Ilan, Willcocks, Leslie P. (2007). Social ties in globally distributed software teams: beyond face-to-face meetings. Journal of Global Information Technology Management, 10(4), 7-34.
  • Willcocks, Leslie P., Feeny, David (2006). IT outsourcing and core IS capabilities: challenges and lessons at Dupont. Information Systems Management, 23(1), 49-56. https://doi.org/10.1201/1078.10580530/45769.23.1.20061201/91772.6
  • Gray, Paul, Lyytinen, Kalle J., Saunders, Carol S., Watson, Richard T., Willcocks, Leslie P., Zwass, Vladimir (2006). How shall we manage our journals in the future: a discussion of Richard T. Watson's proposals at ICIS 2004. Communications of the Association for Information Systems, 18(14), 275-295.
  • Willcocks, Leslie P., Feeny, David, Olson, Nancy (2006). Implementing core IS capabilities: Feeny–Willcocks IT governance and management framework revisited. European Management Journal, 24(1), 28-37. https://doi.org/10.1016/j.emj.2005.12.005
  • Willcocks, Leslie P., Finnegan, David (2006). Knowledge sharing issues in the introduction of a new technology. Journal of Enterprise Information Management, 19(6), 568-590. https://doi.org/10.1108/17410390610708472
  • Willcocks, Leslie P. (2006). Michel Foucault in the social study of ICTs: critique and reappraisal. Social Science Computer Review, 24(3), 274-295. https://doi.org/10.1177/0894439306287973
  • Willcocks, Leslie P., Feeny, David (2006). Retained capabilities for IT and back-office outsourcing. MIS Quarterly Executive,
  • Ciborra, Claudio, Willcocks, Leslie P. (2006). The mind or the heart?: it depends on the (definition of) situation. Journal of Information Technology, 21(3), 129-139. https://doi.org/10.1057/palgrave.jit.2000062
  • Willcocks, Leslie P., Hindle, J., Feeny, David (2005). IT and business process outsourcing: the knowledge potential. IT Management Select, 11(4), 75-83.
  • Cullen, Sara, Seddon, Peter B., Willcocks, Leslie P. (2005). IT outsourcing configuration : research into defining and designing outsourcing arrangements. Journal of Strategic Information Systems, 14(4), 357-387. https://doi.org/10.1016/j.jsis.2005.07.001
  • Cullen, Sara, Seddon, Peter, Willcocks, Leslie P. (2005). Managing outsourcing: the lifecycle imperative. MIS Quarterly Executive, 4(1).
  • Willcocks, Leslie P. (2005). Myth understanding. Outsourcing Essentials, 3(4).
  • Willcocks, Leslie P., Lacity, Mary, Kern, T. (2005). Netsourcing: survey and critique. Journal of Global Information Management,
  • Feeny, David, Lacity, Mary, Willcocks, Leslie P. (2005). Taking the measure of outsourcing providers. MIT Sloan Management Review, 46(3), 41-48.
  • Willcocks, Leslie P., Hindle, John, Feeny, David, Lacity, Mary (2004). IT and business process outsourcing: the knowledge potential. Information Systems Management, 21(3), 7-15. https://doi.org/10.1201/1078/44432.21.3.20040601/82471.2
  • Cullen, Sara, Willcocks, Leslie P. (2004). IT outsourcing: carving the right strategy. General Management Review, 2004(Jan-Ma), 1-6.
  • Willcocks, Leslie P. (2004). Offshore, onshore: are you sure? Information Economics Journal, 1(3).
  • Willcocks, Leslie P., Hindle, John, Feeny, David, Lacity, Mary (2003). Knowledge in outsourcing: the missed business opportunity. Knowledge Management, 7(2).
  • Lacity, Mary, Feeny, David, Willcocks, Leslie P. (2003). Transforming a back-office function: lessons from BAE Systems' experience with an enterprise partnership. MIS Quarterly Executive, 2(2), 86-103.
  • Sauer, Chris, Willcocks, Leslie P. (2003). Establishing the business of the future: the role of organizational architecture and information technologies. European Management Journal, 21(4), 497-508. https://doi.org/10.1016/S0263-2373(03)00078-1
  • Plant, Robert, Willcocks, Leslie P., Olson, Nancy (2003). Managing e-business performance: towards a revised balanced scorecard approach. Information Systems and E-Business Management, 1(3), 265-281. https://doi.org/10.1007/s10257-003-0015-1
  • Willcocks, Leslie P., Plant, Robert (2003). How corporations e-source: from business technology projects to value networks. Information Systems Frontiers, 5(2), 175-193. https://doi.org/10.1023/A:1022601607218
  • Willcocks, Leslie P. (2003). IT outsourcing myths: too good to be false. Information Economics Journal, 1(2).
  • Willcocks, Leslie P., Lacity, Mary (2003). Information technology sourcing reflections. Wirtschaftsinformatik, 45(2), 115-125.
  • Willcocks, Leslie P. (2003). Outsourcing and knowledge: the missed opportunity. Information Economics Journal, 1(1).
  • Hindle, John, Willcocks, Leslie P., Feeny, David, Lacity, Mary (2003). Value-added outsourcing at Lloyd's and BAE Systems. Knowledge Management Review, 6(4), 28-31.
  • Kern, Thomas, Kreijger, Jeroen, Willcocks, Leslie P. (2002). Exploring ASP as sourcing strategy: theoretical perspectives, propositions for practice. Journal of Strategic Information Systems, 11(2), 153-177. https://doi.org/10.1016/S0963-8687(02)00004-5
  • Kern, Thomas, Willcocks, Leslie P., Lacity, Mary (2002). Application service provision: risk assessment and mitigation. MIS Quarterly Executive, 1(2), 113-126.
  • Kern, Thomas, Willcocks, Leslie P. (2002). Exploring relationships in IT outsourcing: the interaction approach. European Journal of Information Systems, 11(1), 3-19. https://doi.org/10.1057/palgrave/ejis/3000415
  • Willcocks, Leslie P. (2002). How radical was IT-enabled BPR? Evidence on financial and business impacts. International Journal of Flexible Manufacturing Systems, 14(1), 11-31. https://doi.org/10.1023/A:1013806417513
  • Seddon, Peter B., Graeser, Valerie, Willcocks, Leslie P. (2002). Measuring organizational IS effectiveness: an overview and update of senior management perspectives. Database for Advances in Information Systems, 33(2), 11-28. https://doi.org/10.1145/513264.513270
  • Sauer, Chris, Willcocks, Leslie P. (2002). The evolution of the organizational architect. MIT Sloan Management Review, 43(3), 41-49.
  • Willcocks, Leslie P., Kern, Thomas, Van Heck, E. (2002). The winner's curse in IT outsourcing: strategies for avoiding relational trauma. California Management Review, 44(2), 47-69.
  • Francalanci, Chiara, Willcocks, Leslie P., Kern, Thomas (2001). Internet and the horizontal integration of IT businesses. European Management Journal, 19(2), 145-156. https://doi.org/10.1016/S0263-2373(00)00089-X
  • Willcocks, Leslie P., Plant, Robert (2001). Pathways to e-business leadership: getting from bricks to clicks. MIT Sloan Management Review, 42(3), 50-59.
  • Willcocks, Leslie P., Lester, Stephanie, Graeser, Valerie (1998). Cybernomics and IT productivity: not business as usual. European Management Journal, 16(3), 272-283. https://doi.org/10.1016/S0263-2373(98)00004-8
  • Willcocks, Leslie P., Currie, W. (1998). Analysing IT outsourcing decisions in the context of size, interdependency and risk. Information Systems Journal, 8(2), 119-143. https://doi.org/10.1046/j.1365-2575.1998.00030.x
  • Willcocks, Leslie P., Lester, S. (1997). In search of IT productivity: assessment issues. Journal of the Operational Research Society, 48(11), 1082-1094. https://doi.org/10.1057/palgrave.jors.2600463
  • Willcocks, Leslie P. (1994). Managing information systems in UK public administration - trends and future prospects. Public Administration, 72(1), 13-32. https://doi.org/10.1111/j.1467-9299.1994.tb00997.x
  • Willcocks, Leslie P., Mason, David (1988). New technology, human resources and workplace relations. The role of management. Employee Relations, 10(6), 3-8. https://doi.org/10.1108/eb055132
  • Willcocks, Leslie P., Mason, David (1987). Computerising: lessons from the DHSS pensions strike. Employee Relations, 9(1), 17-22. https://doi.org/10.1108/eb055092
    • Book
  • Oshri, Ilan, Kotlarsky, Julia, Willcocks, Leslie P. (2022). The handbook of global outsourcing and offshoring. Palgrave Macmillan. https://doi.org/10.1007/978-3-031-12034-3
  • Lioliou, Eleni, Willcocks, Leslie P. (2019). Global outsourcing discourse: exploring modes of IT governance. Palgrave Macmillan.
  • Lacity, Mary, Willcocks, Leslie P. (2018). Robotic process and cognitive automation: the next phase. SB Publishing.
  • Willcocks, Leslie P., Oshri, Ilan, Kotlarsky, Julia (Eds.) (2018). Dynamic innovation in outsourcing: theories, cases, practices. Palgrave Macmillan.
  • Willcocks, Leslie P. (2018). Global business management foundations. SB Publishing.
  • Lacity, Mary, Willcocks, Leslie P. (2017). Robotic process automation and risk mitigation: the definitive guide. SB Publishing.
  • Oshri, Ilan, Kotlarsky, Julia, Willcocks, Leslie P. (Eds.) (2017). Global sourcing of digital services: micro and macro perspectives: 11th Global Sourcing Workshop 2017, La Thuile, Italy, February 22-25, 2017, revised selected papers. Springer Berlin / Heidelberg.
  • Willcocks, Leslie P., Lacity, Mary, Sauer, Chris (Eds.) (2017). Outsourcing and offshoring business services. Palgrave Macmillan.
  • Willcocks, Leslie P., Lacity, Mary (2016). Service automation robots and the future of work. SB Publishing.
  • Willcocks, Leslie P., Sauer, Chris, Lacity, Mary (Eds.) (2016). Enacting research methods for information systems: volume 1. Palgrave Macmillan.
  • Willcocks, Leslie P., Sauer, Chris, Lacity, Mary (Eds.) (2016). Enacting research methods for information systems: volume 2. Palgrave Macmillan.
  • Willcocks, Leslie P., Sauer, Chris, Lacity, Mary (Eds.) (2016). Enacting research methods for information systems: volume 3. Palgrave Macmillan.
  • Willcocks, Leslie P., Oshri, Ilan, Rottman, Joseph W. (Eds.) (2015). Outsourcing. MISQE Publishing.
  • Lacity, Mary, Willcocks, Leslie P. (2015). Nine keys to world-class business process outsourcing. Bloomsbury (Firm).
  • Willcocks, Leslie P., Lacity, Mary, Craig, Andrew (2015). South Africa’s BPO service advantage: becoming strategic in the global marketplace. Palgrave Macmillan.
  • Oshri, Ilan, Kotlarsky, Julia, Willcocks, Leslie P. (2015). The handbook of global outsourcing and offshoring. Palgrave Macmillan.
  • Willcocks, Leslie P., Venters, Will, Whitley, Edgar A. (2014). Moving to the cloud corporation: how to face the challenges and harness the potential of cloud computing. Palgrave Macmillan. https://doi.org/10.1057/9781137347473
  • Lacity, Mary C., Willcocks, Leslie P. (Eds.) (2012). Advanced outsourcing practice: rethinking ITO, BPO and cloud services. Palgrave Macmillan.
  • Willcocks, Leslie P., Lacity, Mary C. (Eds.) (2012). The new IT outsourcing landscape: from innovation to cloud services. Palgrave Macmillan.
  • Kotlarsky, Julia, Oshri, Ilan, Willcocks, Leslie P. (Eds.) (2012). The dynamics of global sourcing: perspectives and practices:6th Global Sourcing Workshop 2012. Springer Berlin / Heidelberg. https://doi.org/10.1007/978-3-642-33920-2
  • Kotlarsky, Julia, Willcocks, Leslie P., Oshri, Ilan (Eds.) (2011). New studies in global IT and business service outsourcing: 5th Global Sourcing Workshop: selected revised papers. Springer Berlin / Heidelberg. https://doi.org/10.1007/978-3-642-24815-3
  • Willcocks, Leslie P., Lacity, Mary (2009). The practice of outsourcing: from information systems to BPO and offshoring. Palgrave Macmillan.
  • Willcocks, Leslie P., Lacity, Mary (Eds.) (2009). Outsourcing information systems: perspectives, practices, globalisation. SAGE Publications.
  • Lacity, Mary, Willcocks, Leslie P. (2008). Information systems and outsourcing: studies in theory and practice. Palgrave Macmillan.
  • Willcocks, Leslie P., Lee, Allan (Eds.) (2008). Major currents in information systems. SAGE Publications.
  • Oshri, Ilan, Kotlarsky, Julia, Willcocks, Leslie P. (Eds.) (2008). Outsourcing global services: knowledge, innovation and social capital. Palgrave Macmillan.
  • Willcocks, Leslie P., Finnegan, David (2007). Implementing CRM - from technology to knowledge. John Wiley & Sons.
  • Willcocks, Leslie P., Lacity, Mary (2006). Global sourcing of business and IT services. Palgrave Macmillan.
  • Willcocks, Leslie P., Mingers, John (2004). Social theory and philosophy for information systems. John Wiley & Sons.
  • Willcocks, Leslie P., Feeny, D. (2004). Managing strategic IT projects: CLASS (a) the Norwich Union experience. European Case Clearing House.
  • Willcocks, Leslie P., Feeny, D. (2004). Managing strategic IT projects: CLASS (b) the IBM experience. European Case Clearing House.
  • Willcocks, Leslie P., Lacity, M., Feeny, D. (2004). Transforming a human resource function through outsourcing: the BAE systems - xchanging enterprise partnership. European Case Clearing House.
  • Willcocks, Leslie P., Cullen, Sara (2003). Intelligent IT outsourcing: eight building blocks for success. Butterworths (Firm).
  • Willcocks, Leslie P., Seddon, Peter B, Shanks, Graeme (2003). Second wave enterprise resource planning systems: implementing for effectiveness. Cambridge University Press.
  • Willcocks, Leslie P., Olson, Nancy, Petherbridge, Peter (2002). Making IT count: strategy, delivery infrastructure. Butterworths (Firm).
  • Willcocks, Leslie P., Kern, Thomas, Lacity, Mary (2002). Netsourcing. Prentice-Hall, Inc..
  • Willcocks, Leslie P., Graeser, Valerie (2001). Delivering IT and e-business value. Butterworths (Firm).
  • Willcocks, Leslie P., Lacity, Mary (2001). Global IT outsourcing: search for business advantage. John Wiley & Sons.
  • Willcocks, Leslie P., Kern, Thomas (2001). The relationship advantage: information technologies, sourcing and management. Oxford University Press.
  • Sauer, Chris, Willcocks, Leslie P. (2000). Moving to e-business. Random House (Firm).
  • Willcocks, Leslie P., Lester, Stephanie (1999). Beyond the IT productivity paradox: assessment issues. John Wiley & Sons.
  • Willcocks, Leslie P., Lacity, Mary (1998). Strategic sourcing of information systems. John Wiley & Sons.
  • Willcocks, Leslie P., Feeny, D, Islei, G (1997). Managing information technology as a strategic resource. McGraw-Hill Publishing Company.
  • Willcocks, Leslie P. (1995). Investing in information systems: evaluation and management. Chapman and Hall.
  • Willcocks, Leslie P., Mason, D. (1993). Systems analysis, systems design. Alfred Waller.
  • Willcocks, Leslie, Harrow, Jenny (1992). Rediscovering public services management. McGraw-Hill Publishing Company.
  • Willcocks, Leslie, Mason, David (1987). Intermediate systems analysis. Alfred Waller.
  • Willcocks, Leslie P., Mason, David (1987). Computerising work: people, systems design and workplace relations. Paradigm Publishing Company.
    • Chapter
  • Willcocks, Leslie P., Venters, Will, Whitley, Edgar A. (2013). Cloud computing as innovation: studying diffusion. In advances in global sourcing: models, governance and relationships. In Oshri, I., Kotlarsky, J. & Willcocks, L. P. (Eds.), Advances in Global Sourcing. Models, Governance, and Relationships (pp. 117-131). Springer Berlin / Heidelberg.
  • Willcocks, Leslie P., Oshri, Ilan, Hindle, John (2012). Best of breed versus bundled services. In Lacity, M. C. & Willcocks, L. P. (Eds.), Advanced Outsourcing Practice: Rethinking Ito, Bpo and Cloud Services . Palgrave Macmillan.
  • Lacity, Mary C., Willcocks, Leslie P. (2012). Preface: advanced outsourcing practice: rethinking ITO, BPO and cloud services. In Lacity, M. C. & Willcocks, L. P. (Eds.), Advanced Outsourcing Practice: Rethinking Ito, Bpo and Cloud Services . Palgrave Macmillan.
  • Lacity, Mary C., Willcocks, Leslie P., Solomon, Stan (2012). Robust practices from two decades of ITO and BPO research. In Lacity, M. C. & Willcocks, L. P. (Eds.), Advanced Outsourcing Practice: Rethinking Ito, Bpo and Cloud Services . Palgrave Macmillan.
  • Willcocks, Leslie P., Venters, Will, Whitley, Edgar A., Hindle, John (2012). Shifting to cloud services: current challenges and future opportunities. In Lacity, M. C. & Willcocks, L. P. (Eds.), Advanced Outsourcing Practice: Rethinking Ito, Bpo and Cloud Services . Palgrave Macmillan.
  • Lacity, Mary C., Willcocks, Leslie P. (2012). What providers say about establishing the outsourcing arrangement. In Lacity, M. C. & Willcocks, L. P. (Eds.), Advanced Outsourcing Practice: Rethinking Ito, Bpo and Cloud Services . Palgrave Macmillan.
  • Willcocks, Leslie P., Lacity, Mary C. (2012). What providers say about managing outsourced services. In Lacity, M. C. & Willcocks, L. P. (Eds.), Advanced Outsourcing Practice: Rethinking Ito, Bpo and Cloud Services . Palgrave Macmillan.
  • Willcocks, Leslie P., Griffiths, Catherine (2012). Capabilities – the neglected role of middle management in outsourcing and offshoring. In Willcocks, L. P. & Lacity, M. C. (Eds.), The New It Outsourcing Landscape: From Innovation to Cloud Services . Palgrave Macmillan.
  • Venters, Will, Whitley, Edgar A., Willcocks, Leslie P., Hindle, John (2012). Cloud on the landscape - promises and challenges. In Willcocks, L. P. & Lacity, M. C. (Eds.), The New It Outsourcing Landscape: From Innovation to Cloud Services . Palgrave Macmillan.
  • Whitley, Edgar A., Willcocks, Leslie P. (2012). Innovation - step change in outsourcing: towards collaborative innovation. In Willcocks, L. P. & Lacity, M. C. (Eds.), The New It Outsourcing Landscape: From Innovation to Cloud Services . Palgrave Macmillan.
  • Willcocks, Leslie P., Lacity, Mary C. (2012). Introduction: the emerging IT outsourcing landscape. In Willcocks, L. P. & Lacity, M. C. (Eds.), The New It Outsourcing Landscape: From Innovation to Cloud Services . Palgrave Macmillan.
  • Lacity, Mary C., Khan, Shaji A., Yan, Aihua, Willcocks, Leslie P. (2012). Mapping the IT outsourcing landscape: review and future directions. In Willcocks, L. P. & Lacity, M. C. (Eds.), The New It Outsourcing Landscape: From Innovation to Cloud Services . Palgrave Macmillan.
  • Abbott, Pamela, Zheng, Yingqin, Dhu, Rajesh, Willcocks, Leslie P. (2012). Offshoring – cross cultural strategies. In Willcocks, L. P. & Lacity, M. C. (Eds.), The New It Outsourcing Landscape: From Innovation to Cloud Services . Palgrave Macmillan.
  • Kovasznai, Dorottya, Willcocks, Leslie P. (2012). Projects – managing escalation in IT outsourcing. In Willcocks, L. P. & Lacity, M. C. (Eds.), The New It Outsourcing Landscape: From Innovation to Cloud Services . Palgrave Macmillan.
  • Lacity, Mary C., Khan, Shaji A., Willcocks, Leslie P. (2012). Theory in outsourcing: the new challenge. In Willcocks, L. P. & Lacity, M. C. (Eds.), The New It Outsourcing Landscape: From Innovation to Cloud Services . Palgrave Macmillan.
  • Willcocks, Leslie, Venters, Will, Whitley, Edgar A. (2012). Cloud sourcing: implications for managing the IT function. In Kotlarsky, J., Oshri, I. & Willcocks, L. P. (Eds.), The Dynamics of Global Sourcing: Perspectives and Practices: 6th Global Sourcing Workshop 2012 (pp. 142-163). Springer Berlin / Heidelberg. https://doi.org/10.1007/978-3-642-33920-2_9
  • Lioliou, Eleni, Willcocks, Leslie P. (2010). Portfolios of control: researching discourses in IT outsourcing. In Oshri, I. & Julia, K. (Eds.), Global Sourcing of Information Technology and Business Processes: Lecture Notes in Business Information Processing (pp. 103-118). Springer. https://doi.org/10.1007/978-3-642-15417-1_7
  • Lioliou, Eleni, Willcocks, Leslie (2009). IT outsourcing governance: illuminating on the interplay between contractual and relational governance. In Icis 2009 Proceedings . AIS.
  • Willcocks, Leslie P., Feeny, David, Lacity, Mary (2008). Transforming human resource processes through outsourcing: enterprise partnership at BAE Systems. In Grover, V. & Markus, M. L. (Eds.), Business Process Transformation . M.E. Sharpe, Inc..
  • Cordella, Antonio, Willcocks, Leslie P. (2008). E-Bureaucracy and the new service delivery state: balancing outsourcing and in-house operations. In Contini, F. & Lanzara, G. F. (Eds.), Ict and Innovation in the Public Sector : European Perspectives in the Making of E-Government . Palgrave Macmillan.
  • Willcocks, Leslie, Reynolds, Peter (2007). Building core IS capabilities for business change: the Commonwealth Bank case. In Icis 2007 Proceedings . AIS.
  • Willcocks, Leslie P., Oshri, Ilan, Kotlarsky, Julia (2007). Expertise management in a distributed context: the case of offshore IT outsourcing. In Virtuality and Virtualization (pp. 295-314). Springer Berlin / Heidelberg.
  • Willcocks, Leslie P., Lacity, Mary, Cullen, S (2007). Information technology sourcing: fifteen years of learning. In Mansell, R. (Ed.), Oxford Handbook of Information and Communication Technologies (pp. 244-272). Oxford University Press.
  • Feeny, David, Willcocks, Leslie P., Lacity, Mary (2006). Business process outsourcing, knowledge and innovation - a study of enterprise partnership. In Hirschheim, R., Heinzl, A. & Dibbern, J. (Eds.), Information Systems Outsourcing: Enduring Themes, New Perspectives, and Global Challenges (pp. 543-582). Springer Berlin / Heidelberg.
  • Willcocks, Leslie P., Cullen, S., Seddon, P. (2006). What is IT outsourcing success? a multi-dimensional perspective. In Proceedings of the Thirty-Eighth Hawaii International Conference on Systems Sciences . IEEE.
  • Willcocks, Leslie P. (2005). Risk and ICTS. In Hoque, F., Sambamurthy, V., Zmud, R., Trainer, T. & Wilson, C. (Eds.), Winning the Three-Legged Race: When Business and Technology Run Together (pp. 167-169). Prentice-Hall, Inc..
  • Willcocks, Leslie P., Plant, Robert (2004). The e-sourcing opportunity: from projects to ASPs and value networks. In Currie, W. (Ed.), Value Creation for E-Business Models (pp. 253-282). Butterworths (Firm).
  • Lacity, M., Willcocks, Leslie P., Feeny, D. (2004). BPO as enterprise partnership: the BAE-Xchanging transformation strategy for HR procurement. In Brudenall, P. (Ed.), Technology and Offshore Outsourcing Strategies (pp. 133-161). Palgrave Macmillan.
  • Willcocks, Leslie P., Hindle, J., Feeny, D., Lacity, M. (2004). Leveraging knowledge through outsourcing: enterprise partnering in the London insurance market. In Lawson, R. (Ed.), Achieving Competitive Advantage Through Collaborative Partnerships . CxO.
  • Willcocks, Leslie P., Sauer, C. (2003). Building a platform for e-business: business and technology choices. In Chowdury, S. (Ed.), Next Generation Business Handbook (pp. 1183-1198). John Wiley & Sons.
  • Willcocks, Leslie P., Kern, Thomas (2002). Contract, control and 'presentation' in IT outsourcing: research in thirteen organizations. In Tan, F. B. (Ed.), Advanced Topics in Global Information Management (pp. 227-249). Idea Group Publishing.
  • Willcocks, Leslie P., Lacity, Mary (2002). Survey of IT outsourcing experiences in US and UK organizations. In Tan, F. B. (Ed.), Advanced Topics in Global Information Management (pp. 160-189). Idea Group Publishing.
  • Willcocks, Leslie P., Plant, Robert (2001). Pathways to e-business leadership: getting from Bricks to Clicks. In Brynjolfsson, E. & Urban, G. L. (Eds.), Strategies for E-Business Success (pp. 115-138). Jossey-Bass.
  • Willcocks, Leslie P. (2001). Outsourcing IT and e-business. In Remenyi, D. & Brown, A. (Eds.), Make or Break Issues in It Management (pp. 17-40). Butterworths (Firm).
  • Willcocks, Leslie P. (1999). Evaluating the outcomes of information systems plans. In Galliers, R. D., Leidner, D. E. & Baker, B. (Eds.), Strategic Information Management: Challenges and Strategies in Managing Information Systems (pp. 271-290). Butterworths (Firm).
  • Willcocks, Leslie P., Feeny, David (1999). Rethinking capabilities and skills in the information systems function. In Currie, W. & Galliers, R. D. (Eds.), Rethinking Mis (pp. 444-473). Oxford University Press.
  • Christiaanse, Ellen, O'Callaghan, Ramon, Whitley, Edgar A., Willcocks, Leslie P. (1998). Panel: doing and writing up case research: issues and practices. In Baets, W. R. J. (Ed.), Proceedings of the 6th European Conference on Information Systems: 4-6 June 1998 (pp. p. 1751). Euro-Arab Management School, University Aix-Marseille II.
  • Willcocks, Leslie P., Griffiths, Catherine (1997). Management and risk issues in major IT projects. In Willcocks, L. P., Feeny, D. & Islei, G. (Eds.), Managing Information Technology as a Strategic Resource (pp. 203-237). McGraw-Hill Publishing Company.
  • Willcocks, Leslie P., Fitzgerald, Guy (1996). IT outsourcing and the changing shape of the information systems function. In Earl, M. (Ed.), Information Management: the Organizational Dimension (pp. 270-294). Oxford University Press.
  • Willcocks, Leslie P., Lacity, Mary, Feeny, David (1996). Sourcing information technology capability. A decision-making framework. In Earl, M. (Ed.), Information Management: the Organizational Dimension (pp. 399-425). Oxford University Press.
  • Willcocks, Leslie P. (1992). Strategy development and delivery: dealing with the IT evaluation question. In Brown, A. (Ed.), Creating Business-Based It Strategies (pp. 105-134). Chapman and Hall.
    • Conference or Workshop Item
  • Seddon, P. B., Reynolds, Peter, Willcocks, Leslie P. (2010-07-09 - 2010-07-12) Post-merger IT integration: a comparison of two case studies [Paper]. PACIS 2010 - 14th Pacific Asia Conference on Information Systems, Taipei, Taiwan, Province of China, TWN.
  • Cordella, Antonio, Willcocks, Leslie P. (2010-03-22 - 2010-03-25) ICTs, marketization and bureaucracy in the UK public sector: the ASPIRE contract [Paper]. 4th Global Sourcing Workshop, Zermatt, Switzerland, CHE.
  • Willcocks, Leslie P., Cullen, Sara, Seddon, Peter B. (2007-06-07 - 2007-06-09) IT outsourcing configuration : case research into structural attributes and consequences [Paper]. European Conference in Information Systems (ECIS), St. Gallen, Switzerland, CHE.
  • Willcocks, Leslie P., Reynolds, Peter (2007-05-01) IT outsourcing and rebuilding core capabilities at Commonwealth Bank Australia: case research 1997-2007 [Paper]. 3rd, International Conference on Outsourcing of Information Services (ICOIS), Heidelberg, Germany, DEU.
  • Kotlarsky, Julia, Van Fenema, Paul C., Willcocks, Leslie P. (2006-12-10 - 2006-12-13) Case research in global software projects: coordinating through knowledge [Paper]. International Conference in Information Systems (ICIS), Wisconsin, United States, USA.
  • Willcocks, Leslie P., Cullen, S., Lacity, M. (2006-10-05 - 2006-10-09) The outsourcing enterprise: selecting and leveraging supplier capabilities [Paper]. Mediterranean Conference on Information Systems, Venice, Italy, ITA.
  • Oshri, Ilan, Kotlarsky, Julia, Willcocks, Leslie P. (2005-12-11 - 2005-12-14) Before, during, and after face-to-face meetings: lifecycle of social ties in globally distributed teams [Paper]. International Conference on Information Systems, Las Vegas, United States, USA.
  • Finnegan, David, Willcocks, Leslie P. (2005-05-26 - 2005-05-28) Knowledge issues in the introduction of CRM systems: tacit knowledge, psychological contracts, subcultures and impacts [Paper]. The 13th European Conference on Information Systems, Regensburg, Germany, DEU.
  • Sauer, C., Willcocks, Leslie P. (2004-01-05 - 2004-01-08) Strategic alignment revisited: connecting organisational architecture and IT infrastructure [Paper]. The Thirty-Seventh Hawaii International Conference on Systems Sciences, Hawaii, United States, USA.
  • Plant, Robert, Willcocks, Leslie P. (2004-01-05 - 2004-01-08) The sourcing of ebusiness projects: research into practice [Paper]. The Thirty-Seventh Hawaii International Conference on Systems Sciences, Hawaii, United States, USA.
  • Willcocks, Leslie P., Feeny, D. (2003-12-01) Implementing core IT capabilities [Paper]. Society for Information Management Conference, Seattle WA, United States, USA.
  • Willcocks, Leslie P. (2003-11-26 - 2003-11-27) IT and business process outsourcing in Europe, USA and Australia: recent research [Paper]. Knowledge Intensive Services and Changing Organisational Forms, Manchester, United Kingdom, GBR.
    • Report
  • Willcocks, Leslie P., Venters, Will, Whitley, Edgar A. (2012). Cloud and the future of business: from costs to innovation: part four: innovation. Accenture In association with The Outsourcing Unit London School of Economics and Political Science.
  • Willcocks, Leslie P., Venters, Will, Whitley, Edgar A. (2012). Cloud and the future of business: from costs to innovation: part three: impact. Accenture In association with The Outsourcing Unit London School of Economics and Political Science.
  • Willcocks, Leslie P., Venters, Will, Whitley, Edgar A. (2012). Cloud and the future of business: from costs to innovation: part two: challenges. Accenture In association with The Outsourcing Unit London School of Economics and Political Science.
  • Willcocks, Leslie P., Venters, Will, Whitley, Edgar A. (2011). Cloud and the future of business: from costs to innovation: part five: management. Accenture In association with The Outsourcing Unit London School of Economics and Political Science.
  • Willcocks, Leslie P., Venters, Will, Whitley, Edgar A. (2011). Cloud and the future of business: from costs to innovation: part one: promise. Accenture In association with The Outsourcing Unit London School of Economics and Political Science.
  • Willcocks, Leslie P., Griffiths, Catherine, Kotlarsky, Julia (2009). Beyond BRIC: offshoring in non-BRIC countries: Egypt – a new growth market: an LSE Outsourcing Unit report January 2009. (An LSE Outsourcing Unit report). London School of Economics and Political Science.
  • Willcocks, Leslie P., Cullen, Sara, Lacity, Mary (2007). The CEO guide to selecting effective suppliers. Logica.
  • Willcocks, Leslie P., Cullen, Sara (2007). The CEO role in delivering strategic advantage. (The outsourcing enterprise 1). Logica in association with Warwick Business School.
  • Lacity, Mary, Willcocks, Leslie P., Feeny, David (2006). The twelve supplier capabilities: part I. Cutter Consortium.
  • Lacity, Mary, Feeny, David, Willcocks, Leslie P. (2006). The twelve supplier capabilities: part II. Cutter Consortium.
  • Willcocks, Leslie P. (2005). Eye of the market 2 - social capital: the London insurance market's secret weapon? Knowledge Capital Partners.
  • Willcocks, Leslie P., Cullen, Sara (2005). The power of relationships. (The outsourcing enterprise 2). Logica in association with the London School of Economics.
  • Willcocks, Leslie P. (2004). Eye of the market 1 - the London insurance market: modernisation or muddle? Knowledge Capital Partners.
    • Online resource
  • Willcocks, Leslie P., Lacity, Mary (2015). Nine likely scenarios arising from the growing use of robots.
  • Willcocks, Leslie P., Lacity, Mary C. (2015). Businesses will increasingly use robots to deal with theexplosion of data.
  • Willcocks, Leslie P. (2011). Austerity will lead to further government outsourcing, but key lessons need to be learnt to avoid the mistakes of the past.
    • Working paper
  • Willcocks, Leslie P., Lacity, Mary, Craig, Andrew (2017). Robotizing global financial shared services at Royal DSM. (Paper Series in Financial Services Automation #46). The Capco Institute.
  • Willcocks, Leslie P., Gunkel, G., Lacity, Mary (2017). Cognitive automation at Zurich Insurance. (The Outsourcing Unit Working Research Paper Series). LSE Outsourcing Unit, London School of Economics and Political Science.
  • Gozman, Daniel, Willcocks, Leslie P., Craig, Andrew (2017). Business continuity management part 1: from risk to resilience. (The Outsourcing Unit Working Research Paper Series 17/02). LSE Outsourcing Unit, London School of Economics and Political Science.
  • Gozman, Daniel, Willcocks, Leslie P., Craig, Andrew (2017). Business continuity management part 2: cases and lessons. (The Outsourcing Unit Working Research Paper Series 17/03). LSE Outsourcing Unit, London School of Economics and Political Science.
  • Lacity, Mary, Willcocks, Leslie P., Craig, Andrew (2017). Service automation: cognitive virtual agents at SEB Bank. (The Outsourcing Unit Working Research Paper Series 17/01). LSE Outsourcing Unit, London School of Economics and Political Science.
  • Willcocks, Leslie P., Lacity, Mary, Craig, Andrew (2015). The IT function and robotic process automation. (The Outsourcing Unit Working Research Paper Series 15/05). London School of Economics and Political Science.
  • Lacity, Mary, Willcocks, Leslie P., Craig, Andrew (2015). Robotic process automation: mature capabilities in the energy sector. (The Outsourcing Unit Working Research Paper Series 15/06). London School of Economics and Political Science.
  • Willcocks, Leslie P., Lacity, Mary, Craig, Andrew (2015). Robotic process automation at Xchanging. (The Outsourcing Unit Working Research Paper Series 15/03). London School of Economics and Political Science.
  • Lacity, Mary, Willcocks, Leslie P., Craig, Andrew (2015). Robotic process automation at Telefónica O2. (The Outsourcing Unit Working Research Paper Series 15/02). London School of Economics and Political Science.
    • Blog post
  • Willcocks, Leslie P. (16 February 2021) A digital catch-22 after the crisis, who’s betting on digital transformation? LSE Business Review. picture_as_pdf
  • Willcocks, Leslie P. (10 December 2020) Digital transformation is difficult. Which technologies to bet on? LSE Business Review. picture_as_pdf
  • Willcocks, Leslie P. (3 September 2020) Covid-19 may exacerbate the digital divide among businesses. LSE Business Review. picture_as_pdf
  • Willcocks, Leslie P. (2 June 2020) Covid-19: business must get ready for the new abnormal. LSE Business Review. picture_as_pdf
  • Willcocks, Leslie P. (28 April 2020) The Covid-19 pandemic shines a spotlight on the systemic risk to global business. LSE Business Review. picture_as_pdf
  • Willcocks, Leslie P. (2 April 2020) Remote working here to stay? LSE Business Review. picture_as_pdf
  • Willcocks, Leslie P., Craig, Andrew (27 January 2020) Business automation in investment banking fast forward…. or not? LSE Business Review. picture_as_pdf
    • This list was generated on Sun Mar 8 08:51:38 2026 GMT.