South Africa’s BPO service advantage: becoming strategic in the global marketplace

; Lacity, Mary; and Craig, Andrew (2015) South Africa’s BPO service advantage: becoming strategic in the global marketplace Palgrave Macmillan, London, UK. ISBN 9781137474049

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Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.

Item Type	Book
Departments	Management
Date Deposited	09 May 2018 14:08
URI	https://researchonline.lse.ac.uk/id/eprint/87833

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HD28 Management. Industrial Management

http://www.lse.ac.uk/management/people/academic-staff/lwillcocks.aspx (Author)
https://www.palgrave.com/gp/book/9781137474049 (Publisher)
https://www.palgrave.com/gp (Official URL)

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