South Africa’s BPO service advantage: becoming strategic in the global marketplace
Willcocks, L. P.
, Lacity, M. & Craig, A.
(2015).
South Africa’s BPO service advantage: becoming strategic in the global marketplace.
Palgrave Macmillan.
, Lacity, M. & Craig, A.
(2015).
South Africa’s BPO service advantage: becoming strategic in the global marketplace.
Palgrave Macmillan.
Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.