Robotic process and cognitive automation: the next phase

Written by the leading scholars in the field, this book examines real-world implementations of service automation technologies using Robotic Process Automation and Cognitive Automation tools. This newest, detailed research finds that RPA adoptions are accelerating, maturing, and scaling in global enterprise. The research covers multiple industries, applications, and shared services, and uses case studies to establish action principles and how to mitigate automation risks. The book devotes six chapters to the first enterprise-worthy cognitive automation tools that use machine-learning algorithms to process big data, often in natural language form, and provides compelling and incisive, evidence-based action principles on getting value from cognitive automation investments. Surprisingly, CA has nearly 20 unique action principles compared to RPA. The final chapter provides an in-depth analysis on the effects of automation on human work; as a spoiler alert: there will be a lot more human work than many predict!