Service automation: cognitive virtual agents at SEB Bank
Lacity, Mary; Willcocks, Leslie P.
; and Craig, Andrew
(2017)
Service automation: cognitive virtual agents at SEB Bank
[Working paper]
| Item Type | Working paper |
|---|---|
| Departments | Management |
| Date Deposited | 09 May 2018 10:50 |
| URI | https://researchonline.lse.ac.uk/id/eprint/87815 |
ORCID: https://orcid.org/0000-0003-2572-9554