Service automation: cognitive virtual agents at SEB Bank

Lacity, M., Willcocks, L. P.ORCID logo & Craig, A. (2017). Service automation: cognitive virtual agents at SEB Bank. (The Outsourcing Unit Working Research Paper Series 17/01). LSE Outsourcing Unit, London School of Economics and Political Science.
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Item Type Working paper
Copyright holders © 2017 London School of Economics and Political Science
Departments LSE > Academic Departments > Management
Date Deposited 09 May 2018
URI https://researchonline.lse.ac.uk/id/eprint/87815

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