Global outsourcing of back office services: lessons, trends and enduring challenges

Lacity, M., Willcocks, L. P.ORCID logo & Rottman, J. (2008). Global outsourcing of back office services: lessons, trends and enduring challenges. Strategic Outsourcing: an International Journal, 1(1), 13-34. https://doi.org/10.1108/17538290810857457
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