E-Bureaucracy and the new service delivery state: balancing outsourcing and in-house operations
Cordella, A.
& Willcocks, L. P.
(2008).
E-Bureaucracy and the new service delivery state: balancing outsourcing and in-house operations.
In
Contini, F. & Lanzara, G. F.
(Eds.),
Ict and Innovation in the Public Sector : European Perspectives in the Making of E-Government
.
Palgrave Macmillan.
& Willcocks, L. P.
(2008).
E-Bureaucracy and the new service delivery state: balancing outsourcing and in-house operations.
In
Contini, F. & Lanzara, G. F.
(Eds.),
Ict and Innovation in the Public Sector : European Perspectives in the Making of E-Government
.
Palgrave Macmillan.