Cross-understanding will help complex and diverse teams achieve mutually agreeable solutions

Teams whose members have diverse backgrounds can experience differences in task knowledge, sensitivities to various aspects of the task system, as well as beliefs and preferences about how to best approach or solve a problem. How might managers deal with this? Niranjan Janardhanan, Kyle Lewis, Rhonda R. Reger, and Cynthia K. Stevens write that, rather than focusing on common ground, team leaders should emphasise cross-understanding. Understanding the bases of someone’s views will help get to the real reasons behind differences in opinion, and therefore help to achieve mutually agreeable solutions.