Items where Author is "Batt, Rosemary"

Number of items: 9.
Article
  • Introduction: Institutional change and labour market segmentation in European call centres. Doellgast, Virginia and Batt, Rosemary and Sorensen, Ole H.
    • Chapter
  • Groups, teams, and the division of labour: interdisciplinary perspectives on the organization of work. Doellgast, Virginia and Batt, Rosemary
  • Organizational performance in services. Batt, Rosemary and Doellgast, Virginia
  • Service management and employment systems in US and Indian call centers. Batt, Rosemary and Doellgast, Virginia and Kwon, Hyunji
    • Report
  • ILR impact brief - ownership status matters: call centers, employment systems, and turnover impact. Batt, Rosemary and Doellgast, Virginia and Kwon, Hyunji
    • Working paper
  • The Indian call center industry: national benchmarking report strategy, HR practices, and performance. Batt, Rosemary and Doellgast, Virginia and Kwon, Hyunji and Nopany, Mudit and Nopany, Priti and da Costa, Anil
  • Service management and employment systems in U.S. and Indian call centers. Batt, Rosemary and Doellgast, Virginia and Kwon, Hyunji
  • U.S. call center industry report 2004: national benchmarking report strategy, HR practices, and performance. Batt, Rosemary and Doellgast, Virginia and Kwon, Hyunji
    • ['eprint_typename_blog_post' not defined]
  • How private equity firms are designed to earn big while risking little of their own. Appelbaum, Eileen and Batt, Rosemary picture_as_pdf