When firms break promises, employees may 'pay it forward' to colleagues and clients

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• Coyle-Shapiro, Jacqueline A-M.
• Deng, Hong

• HD28 Management. Industrial Management

• http://www.lse.ac.uk/management/people/academic-staff/jcoyle-shapiro.aspx (Author)
• http://blogs.lse.ac.uk/businessreview/2018/02/27/when-firms-break-promises-employees-may-pay-it-forward-to-colleagues-and-clients/ (Publisher)
• http://blogs.lse.ac.uk/businessreview (Official URL)