Conflict mediators who use a dose of hostility can be surprisingly effective

Zhang, Ting; Gino, Francesca; and Norton, Michael I. (2017) Conflict mediators who use a dose of hostility can be surprisingly effective [Online resource]
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Just as stern parents help their children reach agreement, hostile third parties can bring adversaries together, write Ting Zhang, Francesca Gino and Michael I. Norton


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