What to do when your clients' data is breached: the case of Sony Playstation

Goode, Sigi; Hoehle, Hartmut; Venkatesh, Viswanath; and Bro, Susan A. (2017) What to do when your clients' data is breached: the case of Sony Playstation. [Online resource]

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Firms should meet, not exceed, customers' expectations; overcompensation can seem insincere, write Sigi Goode, Hartmut Hoehle, Viswanath Venkatesh and Susan A. Brown

Item Type	Online resource
Departments	LSE
Date Deposited	19 Oct 2017 16:25
URI	https://researchonline.lse.ac.uk/id/eprint/83838

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HD28 Management. Industrial Management

http://blogs.lse.ac.uk/businessreview/2017/07/26/what-to-do-when-your-clients-data-is-breached-the-case-of-sony-playstation/ (Publisher)

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