What to do when your clients' data is breached: the case of Sony Playstation
Goode, S., Hoehle, H., Venkatesh, V. & Bro, S. A.
(2017).
What to do when your clients' data is breached: the case of Sony Playstation.
Firms should meet, not exceed, customers' expectations; overcompensation can seem insincere, write Sigi Goode, Hartmut Hoehle, Viswanath Venkatesh and Susan A. Brown
| Item Type | Online resource |
|---|---|
| Copyright holders | © 2017 The Author(s) |
| Departments | LSE |
| Date Deposited | 19 Oct 2017 |
| URI | https://researchonline.lse.ac.uk/id/eprint/83838 |