Working the Phones

Woodcock, Jamie (2017) Working the Phones [Online resource]

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Dr Jamie Woodcock recalls his experience of working undercover in a UK call centre, which provides a window into a workplace dictated by control and surveillance.

Item Type	Online resource
Departments	LSE
Date Deposited	11 Jul 2017 14:00
URI	https://researchonline.lse.ac.uk/id/eprint/83428

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Woodcock, Jamie

HD Industries. Land use. Labor
HD28 Management. Industrial Management

http://blogs.lse.ac.uk/management/2017/04/10/working-the-phones/ (Publisher)
http://blogs.lse.ac.uk/management/management-with-... (Official URL)

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