Damiano de Felice – measuring the effectiveness of grievance mechanisms: between key performance indicators and engagement with affected stakeholders

Last week I participated in an expert meeting entitled “Sharing experiences and finding practical solutions regarding the implementation of the United Nations Guiding Principles’ effectiveness criteria in grievance mechanisms”. The event was organised by ACCESS Facility, a global non-profit organisation that supports rights-compatible, interest-based problem solving to prevent and resolve conflicts between companies and communities.