Interview: Shauneen Furlong on Canada’s slide from digital government pre-eminence

Shauneen Furlong was one of the guiding lights of Canada’s transition from paper-based to online government. At the 2015 CeDem conference, she spoke to Democratic Audit’s Sean Kippin. In part two of this interview, she discusses how Canada incentivised its public servants and persuaded the public that digital was the future, and what lay behind their eventual slide down the league tables.