Digital Inclusion in Europe: Evaluating Policy and Practice

The National Digital Conference takes place in London today discussing “putting people at the heart of the opportunities digital can deliver”. Contributing to these discussions, our Ellen Helsper summarizes her recent European Commission discussion paper assessing European Digital Inclusion policies and argues that a focus on tangible outcomes linked to offline social inclusion targets is needed. She recommends a 6 step approach to more effective and sustainable Digital Inclusion policy development, implementation and evaluation.