Using hospital complaints to improve patient safety
Reader, T. W.
& Gillespie, A.
(2014).
Using hospital complaints to improve patient safety.
& Gillespie, A.
(2014).
Using hospital complaints to improve patient safety.
LSE colleagues from the Department of Social Psychology consider the untapped reserve of data that could be used to improve hospital patient safety: hospital complaints. Guest bloggers Dr Tom Reader and Dr Alex Gillespie explain how the analysis of this untapped data could inform future learning.