When it’s not your job to be friendly with clients
Good, L. & Cooper, R.
(2016).
When it’s not your job to be friendly with clients.
Firms need to step in when customers harass service staff, argue Laura Good and Rae Cooper
| Item Type | Online resource |
|---|---|
| Copyright holders | © 2016 The Author(s) |
| Departments | LSE |
| Date Deposited | 21 Apr 2017 |
| URI | https://researchonline.lse.ac.uk/id/eprint/74073 |