When it’s not your job to be friendly with clients

Good, Laura; and Cooper, Rae (2016) When it’s not your job to be friendly with clients [Online resource]

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Firms need to step in when customers harass service staff, argue Laura Good and Rae Cooper

Item Type	Online resource
Departments	LSE
Date Deposited	21 Apr 2017 11:49
URI	https://researchonline.lse.ac.uk/id/eprint/74073

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