More customer orientation is not always better for frontline employees
Menguc, B., Katsikeas, C. & Auh, S.
(2016).
More customer orientation is not always better for frontline employees.
It really depends on the social context, write Bulent Menguc, Constantine Katsikeas and Seigyoung Auh
| Item Type | Online resource |
|---|---|
| Copyright holders | © 2016 The Author(s) |
| Departments | LSE |
| Date Deposited | 11 Apr 2017 |
| URI | https://researchonline.lse.ac.uk/id/eprint/73463 |