More customer orientation is not always better for frontline employees

Menguc, Bulent; Katsikeas, Constantine; and Auh, Seigyoung (2016) More customer orientation is not always better for frontline employees. [Online resource]

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It really depends on the social context, write Bulent Menguc, Constantine Katsikeas and Seigyoung Auh

Item Type	Online resource
Departments	LSE
Date Deposited	11 Apr 2017 13:58
URI	https://researchonline.lse.ac.uk/id/eprint/73463

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Menguc, Bulent
Katsikeas, Constantine
Auh, Seigyoung

HD Industries. Land use. Labor
HD28 Management. Industrial Management
HE Transportation and Communications
HF Commerce

http://blogs.lse.ac.uk/businessreview/2016/03/02/more-customer-orientation-is-not-always-better-for-frontline-employees/ (Publisher)

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