The government’s Verify service demonstrates the benefits of focusing on user needs

MeeksWhitley, Edgar (2015) The government’s Verify service demonstrates the benefits of focusing on user needs [Online resource]
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Putting user needs at the centre of IT service design can have real benefits in terms of take up of government service delivery. In this piece, Edgar Whitley shows how the GOV.UK’s Verify service addresses real user needs and has resulted in a far higher number of verified identities than the previous identity cards scheme.
Item Type Online resource
Departments LSE
Date Deposited 10 Apr 2017 10:19
URI https://researchonline.lse.ac.uk/id/eprint/73141

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