Payday lending: regulation is a forward step, but there are lessons to learn from this industry

Payday lending schemes in the UK are often vilified as expensive and exploitative, and many welcomed their regulation. But that shouldn’t be the end of it. Karen Rowlingson, Lindsey Appleyard and Jodi Gardner argue that we need to look closer at why people use these services in the first place, and suggest that we could learn from some aspects of their business model in order to improve others.