Twitter and crisis communication: an overview of tools forhandling social media in real time
Thompson, Stephen; and Ahmed, Wasim
(2016)
Twitter and crisis communication: an overview of tools forhandling social media in real time
[Online resource]
Stephen Thompson, Head of Digital at the University of Sheffield looks at why organisations are adapting their processes to incorporate social media for crisis communications. Wasim Ahmed, PhD candidate, provides a practical overview of the social media tools that can be used to monitor and track crisis communication issues that may arise.
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