Vulnerable consumers and public services: can competition and switching reduce inequalities?

Fernández-Gutiérrez, M., Jilke, S. & James, O. (2016). Vulnerable consumers and public services: can competition and switching reduce inequalities?
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Widespread regulatory reforms across European countries have tried to increase consumer welfare by introducing competition and choice into public service markets. Here, Marcos Fernández-Gutiérrez, Sebastian Jilke and Oliver James present evidence that suggests to reduce inequalities between users, regulation could focus more on the demand-side of the equation.

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