Investigating outcomes of online engagement

So far, digital divide research and policy was primarily engaged with access to computers and the Internet. The results of having access to these digital media were neglected. This article focuses on the tangible outcomes of online access and activity. There have been few attempts to measure such outcomes. With respect to digital inclusion, the most interesting question is who actually benefits from being online. This article answers this question by the results of a representative survey of the Dutch population in 2013. Internet outcomes and benefits are framed in concepts of participation in several domains of society: economic, social, educational, political and institutional. The results show that the same social categories having more access to the Internet also have more outcomes or benefits from Internet use: people with high education and income and young people. Outcomes in fact are the essence or stake of the digital divide. This study shows that some categories of the Dutch population benefit substantially more than others by using the Internet in finding a job, lower prices of products and services, better opportunities of education, a political party to vote for, new friends, a partner in dating and other outcomes.