Managing public utilities: lessons from Florida

This paper considers the institutional and regulatory framework of local infrastructure services in Florida. Furthermore, it examines how decision-makers perceive the governance structures of publicly-owned utilities in this state. After reviewing the theory, the study describes the current system in terms of rate setting, investments, consumer protection and quality of service. A state-wide survey was developed to identify potential sources of tension between managers and politicians. The responses were supplemented by interviews with managers, enabling the authors to identify good practices of local governance, including the de-politicization of the decision-making and the managerial attention to sustainable approaches to funding infrastructure.