Intervention regarding the consultation on "Proceeding to establish a mandatory code for mobile wireless services:" Telecom Notice of Consultation CRTC 2012-557, 11 October 2012 and CRTC 2012-557-1, 1 November 2012

This intervention into the development of a Wireless Code is based on evidence from research with youth and seniors on their negotiation of wireless services in Canada, along with a crosscultural examination of similar regulatory provisions in Australia and the United Kingdom. Based on this research, we suggest that a Wireless Code would require increased clarity of contracts and pricing plans, special considerations for vulnerable consumer groups, an inclusion of specifics for mobile data services in addition to voice services, and a set of complementary resources for consumer education. Our intervention addresses two consultation objectives in particular: I. The content of the Wireless Code; and III. How the Wireless Code should be enforced and promoted.