Book review: digital government @ work: a social informatics perspective

Digital Government @ Work examines the move toward online public services, which has been focus of huge policy and financial investments over the past decade. Based on original research into major public sector projects, Ian McLoughlin, Rob Wilson and Mike Martin offer a critique of the development of digital government. Chi Onwurah MP finds the book has a great deal of relevance for public policy, particularly in considering the need for technology to empower rather than constrain its users.