NHS TripAdvisor be aware: if you build it, they don’t always come

Trigg, L. (2013). NHS TripAdvisor be aware: if you build it, they don’t always come. The Conversation,
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Tim Kelsey, the NHS’s Director for Patients and Information, has announced that the service is to launch a TripAdvisor-style patient feedback site, following a pilot in London and the north-east.

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