Book review: Rethinking public service delivery

Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This book aims to assess the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done. Alastair Hill believes it is in many ways a milestone work, both in its mapping of the complex 21st Century landscape of public service delivery, but also in offering a clear framework for practitioners.