Document supply in a large research library: the experience of the London School of Economics

Purpose – The purpose of this article is to describe the measures taken to deal with some issues affecting the LSE interlending and document delivery (IDD) department within the last two years. Design/methodology/approach – The paper provides a descriptive approach. Findings – There is a wide range of issues affecting document supply at present and a variety of approaches is needed to deal with them. Research limitations/implications – Some research was carried out by a colleague into user satisfaction and what developments users would like to see in the future. Originality/value – LSE is a fairly unusual IDD department but the issues discussed will be familiar to many colleagues. This case study describes one way of dealing with them that may help colleagues make decisions in their own departments.