Gauging the time lags in Whitehall’s responses to modern digital processes suggests an enduring problem with organizational culture in the civil service

Dunleavy, P.ORCID logo (2012). Gauging the time lags in Whitehall’s responses to modern digital processes suggests an enduring problem with organizational culture in the civil service.
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How fast should British government incorporate the latest developments in digital communication into its dealings with citizens and customers? Patrick Dunleavy provides some detailed evidence to back up the claim that the online facilities of UK government are now lagging a decade behind those of the private sector.

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