Gauging the time lags in Whitehall’s responses to modern digital processes suggests an enduring problem with organizational culture in the civil service

(2012) Gauging the time lags in Whitehall’s responses to modern digital processes suggests an enduring problem with organizational culture in the civil service [Online resource]

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How fast should British government incorporate the latest developments in digital communication into its dealings with citizens and customers? Patrick Dunleavy provides some detailed evidence to back up the claim that the online facilities of UK government are now lagging a decade behind those of the private sector.

Item Type	Online resource
Copyright holders	© 2012 The Author
Departments	Government Public Policy Group
Date Deposited	28 May 2012 13:18
URI	https://researchonline.lse.ac.uk/id/eprint/44035