Innovation and adoption of mobile technology in public organizations: the IBGE case
Zanela Saccol, Amarolinda Iara da Costa; Manica, Adriana; and Elaluf-Calderwood, Silvia
(2011)
Innovation and adoption of mobile technology in public organizations: the IBGE case.
Rae Revista de Administracao de Empresas, 51 (1).
pp. 72-83.
ISSN 0034-7590
The use of Mobile and Wireless Information Technologies (MWIT) for provisioning public services by a government is a relatively recent phenomenon. This paper evaluates the results of MWIT adoption by IBGE (The Brazilian Institute of Geography and Statistics) through a case study. In 2007, IBGE applied 82,000 mobile devices (PDAs) for data gathering in a census operation in Brazil. A set of challenges for a large scale application of MWIT required intensive work involving innovative working practices and service goals. The case reveals a set of outputs of this process, such as time and cost reductions in service provision, improved information quality, staff training and increased organizational effectiveness and agility.
| Item Type | Article |
|---|---|
| Keywords | census,information systems evaluation,IT adoption,mobile and wireless information technologies,organizational processes |
| Departments | Management |
| Date Deposited | 04 May 2012 09:32 |
| URI | https://researchonline.lse.ac.uk/id/eprint/43409 |