What patients want from a pharmacy-led medicines management service

Recent policy developments include an increased role for the community pharmacist in the management of drug therapy in primary care1,2. In such service re-design, it is increasingly recognised that patient expectations and experiences must be considered. The Community Pharmacy Medicines Management Project3 was a large randomised controlled trial (RCT) to evaluate the introduction of a medicines management service by community pharmacists for patients with coronary heart disease (CHD). The RCT included an assessment of patients’ experiences and expectations using interviews and questionnaires. A subset of the results of the baseline and follow up questionnaires are reported here.