Targets and tight budgets put pressure on the public’s relationship with public services. Government must take advantage of the ‘Deep Value’ of effective human relationships in service delivery

Bell, Kate; and Smerdon, Matthew (2011) Targets and tight budgets put pressure on the public’s relationship with public services. Government must take advantage of the ‘Deep Value’ of effective human relationships in service delivery [Online resource]

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While many citizens interact with government services on a face-to-face basis, often these relationships are pressured by targets and administration. Kate Bell and Matthew Smerdon look at new research from Community Links, and make the case for ‘Deep Value’ in public services, where frontline relationships are put at the forefront of public services.

Item Type	Online resource
Copyright holders	© 2011 the authors
Departments	LSE
Date Deposited	31 May 2011 10:33
URI	https://researchonline.lse.ac.uk/id/eprint/36422