A tenuous link: psychological contracts and perspective-taking between a promotion agency and its workers

This paper explores the relationships between employees‟ psychological contract perceptions, perspective-taking between employees and employers, and employees‟ responses to declining job satisfaction (e.g., absenteeism). Fifteen employees of a promotion agency participated in semi-structured telephone interviews, and their comments were explored qualitatively using template analysis. Employees‟ work behaviour was related to their perceptions of employers‟ psychological contract violation and the perspective-taking attempted by both parties. Implications for employment relationships and contingent workers are discussed.