Listening to customers

Barzelay, M.ORCID logo & Moukheibir, C. (1996). Listening to customers. In Perry, J. L. (Ed.), Handbook of Public Administration (pp. 527-536). Jossey-Bass.
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Item Type Chapter
Copyright holders © 1996 Jossey-Bass, Inc
Departments LSE > Academic Departments > Government
LSE > Academic Departments > Government > Public Policy Group
LSE > Academic Departments > Accounting > Centre for Analysis of Risk & Regulation
Date Deposited 01 Feb 2011
URI https://researchonline.lse.ac.uk/id/eprint/31945

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