Listening to customers

; and Moukheibir, Catherine (1996) Listening to customers. In: Handbook of Public Administration. Public administration series (2nd). Jossey-Bass, San Francisco, USA, pp. 527-536. ISBN 9780787901943

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Item Type	Chapter
Departments	Government Public Policy Group Centre for Analysis of Risk & Regulation
Date Deposited	01 Feb 2011 11:47
URI	https://researchonline.lse.ac.uk/id/eprint/31945

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Barzelay, Michael
Moukheibir, Catherine

JF Political institutions (General)

http://www.lse.ac.uk/management/people/academic-staff/mbarzelay.aspx (Author)
http://www.josseybass.com/WileyCDA/WileyTitle/productCd-0787901946,descCd-tableOfContents.html (Publisher)

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