Service with a smile: the public face of public sector industries
Field, E. A. & Shutler, M. F.
(1990).
Service with a smile: the public face of public sector industries.
European Journal of Operational Research,
45(2-3), 356-367.
https://doi.org/10.1016/0377-2217(90)90199-L
This paper defines a quality of service systems and compares and comments on the statistics available in the United Kingdom to measure the performance of existing systems through the medium of enquiries into efficiency carried out by the Monopolies and Mergers Commission (MMC). The stages of these enquiries are classified and a general comparison is made between performance and targets.
| Item Type | Article |
|---|---|
| Copyright holders | © 1990 Elsevier |
| Departments | LSE |
| DOI | 10.1016/0377-2217(90)90199-L |
| Date Deposited | 03 Mar 2010 |
| URI | https://researchonline.lse.ac.uk/id/eprint/27220 |
Explore Further
- https://www.scopus.com/pages/publications/0025418347 (Scopus publication)
- http://www.elsevier.com/locate/ejor/ (Official URL)