Stakeholder identification in inter-organizational systems: gaining insights for drug use management systems

Abstract

Inter-organizational systems operate in an area where there are many interested parties. If the views of these interested parties are not explored and taken into consideration before and during the development of an inter-organizational system, it is likely that the implementation of this system will be disappointing. This paper describes one approach to exploring these views through the use of stakeholder analysis. More specifically, it describes how to identify the stakeholders, a process that has been overlooked in the stakeholder analysis and inter-organizational systems literature, and examines the perceptions of a number of stakeholders in the drug use management field in the UK.