Information systems innovation: definitions, comparative contexts, and cognitive models

This paper develops a comparative framework for analysing mobile service innovations in Japan and Europe between 2000 and 2006. Concepts of Information System (IS) service innovation are defined and the dynamic capabilities model together with three perspectives on context is used to discuss the fundament for the firm’s business models. We also discuss how this study lens could generate contrasting views (sociologic, economic, organisational) on IS innovation. Examples from ongoing research in the mobile music and gaming industries are used. We conclude that different markets for technology and structures of organisations and networks have supported different types of service innovations in Japan and Europe. Business models and offerings have been significantly different as a result. This research is built on extensive industry contacts in Japan and Europe during two periods, 1999-2001 and 2002-2007, when the author spent most of his time in Japan.