The impact of TQM on teamwork: a longitudinal study

A longitudinal research design was used to investigate the effects of a TQM intervention on teamwork in a manufacturing setting. Indicates that TQM intervention did not have a significant direct effect on teamwork. However, one aspect of the intervention, supervisory reinforcement, had a significant indirect effect on teamwork through its impact on changes in trust in colleagues. Overall, employee assess-ment of the intervention was found to be a better predictor of teamwork than participation in the intervention per se.