U.S. call center industry report 2004: national benchmarking report strategy, HR practices, and performance
Batt, R., Doellgast, V. & Kwon, H.
(2005).
U.S. call center industry report 2004: national benchmarking report strategy, HR practices, and performance.
(Working paper series 05-06).
Centre for Advanced Human Resource Studies, Cornell University.
| Item Type | Working paper |
|---|---|
| Copyright holders | © 2005 The Authors |
| Departments | LSE > Academic Departments > Management |
| Date Deposited | 31 Jul 2009 |
| URI | https://researchonline.lse.ac.uk/id/eprint/24539 |
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