Service management and employment systems in US and Indian call centers

Batt, Rosemary; Doellgast, Virginia; and Kwon, Hyunji (2006) Service management and employment systems in US and Indian call centers In: Brookings Trade Forum 2005: Offshoring White-Collar Work. Brookings Institution. Press, Washington, D.C., pp. 335-372. ISBN 9780815712848

Copy

Item Type	Chapter
Departments	Management
Date Deposited	30 Jul 2009 13:28
URI	https://researchonline.lse.ac.uk/id/eprint/24467

Explore Further

Batt, Rosemary
Doellgast, Virginia
Kwon, Hyunji

HD28 Management. Industrial Management
HD Industries. Land use. Labor

http://www.brookings.edu/press.aspx (Official URL)

Full text not available from this repository.

Atom

BibTeX

OpenURL ContextObject in Span

OpenURL ContextObject

Dublin Core

MPEG-21 DIDL

Data Cite XML

EndNote

HTML Citation

METS

MODS

RIOXX2 XML

Reference Manager

Refer

ASCII Citation

Export

Downloads