Service management and employment systems in US and Indian call centers
Batt, R., Doellgast, V. & Kwon, H.
(2006).
Service management and employment systems in US and Indian call centers.
In
Collins, S. M. & Brainard, L.
(Eds.),
Brookings Trade Forum 2005: Offshoring White-Collar Work
(pp. 335-372).
Brookings Institution. Press.
| Item Type | Chapter |
|---|---|
| Copyright holders | © 2006 Brookings Institution Press |
| Departments | LSE > Academic Departments > Management |
| Date Deposited | 30 Jul 2009 |
| URI | https://researchonline.lse.ac.uk/id/eprint/24467 |
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