All talk but no voice: non-union representation in call centre work

Gollan, Paul J. (2003) All talk but no voice: non-union representation in call centre work. In: Call Centres and Human Resource Management. Palgrave Macmillan, London. ISBN 9781403913043
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Item Type Chapter
Departments Management
Date Deposited 11 Sep 2008 13:38
URI https://researchonline.lse.ac.uk/id/eprint/21363

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