All talk but no voice: non-union representation in call centre work
Gollan, P. J.
(2003).
All talk but no voice: non-union representation in call centre work.
In
Deery, S. & Kinnie, N.
(Eds.),
Call Centres and Human Resource Management
.
Palgrave Macmillan.
| Item Type | Chapter |
|---|---|
| Copyright holders | © 2003 Palgrave Macmillan |
| Departments | LSE > Academic Departments > Management |
| Date Deposited | 11 Sep 2008 |
| URI | https://researchonline.lse.ac.uk/id/eprint/21363 |
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