The organisational ombuds: implications for voice, conflict resolution and fairness at work

Fernie, S. & Metcalf, D. (2004). The organisational ombuds: implications for voice, conflict resolution and fairness at work. Advances in Industrial and Labor Relations, 13(1), 97-135. https://doi.org/10.1016/S0742-6186(04)13004-7
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