Gross negligence in bank payments law

The law’s allocation of responsibility for disputed bank payments is important not only for banks and customers but also, given the volume and value of payments, for the economy more broadly. This paper examines loss allocation under common law, EU-UK regulation and the UK’s ‘world-first’ scheme for ‘authorised push payment’ frauds, showing that the gross negligence standard of customer conduct is a common feature. Indeed, this ‘slippery concept’ sits at critical junctures, providing, in practice, the most relevant limitation to a bank’s liability to refund payments. The paper analyses what this standard means in English common law and in its regulatory contexts, and highlights the important connection between the two. It then draws upon decisions by the UK’s Financial Ombudsman Service, amongst other sources, to explore how evaluating bank customer conduct works in practice, concluding that it is time for regulators to rethink the status quo.