Redesigning a performance management system
Campbell, R.
& Amani, V.
(2025).
Redesigning a performance management system.
In
Sallai, D. & Pepper, A.
(Eds.),
Navigating the 21st Century Business World: Case Studies in Management
(pp. 193 - 201).
LSE Press.
https://doi.org/10.31389/lsepress.nbw.n
& Amani, V.
(2025).
Redesigning a performance management system.
In
Sallai, D. & Pepper, A.
(Eds.),
Navigating the 21st Century Business World: Case Studies in Management
(pp. 193 - 201).
LSE Press.
https://doi.org/10.31389/lsepress.nbw.n
This case study describes how an imaginary company redesigned its pay for performance and performance management system. It helps students understand the purpose of a performance management system, gives insights into the challenges associated with designing a performance management system, evaluates the advantages and disadvantages of forced distribution, and considers the tension between evaluative ('judge') versus developmental ('coach') approaches to performance management.
