The UK’s National Health Service: teams, conflict and performance
Soane, E.
(2025).
The UK’s National Health Service: teams, conflict and performance.
In
Sallai, D. & Pepper, A.
(Eds.),
Navigating the 21st Century Business World: Case Studies in Management
(pp. 187 - 191).
LSE Press.
https://doi.org/10.31389/lsepress.nbw.m
(2025).
The UK’s National Health Service: teams, conflict and performance.
In
Sallai, D. & Pepper, A.
(Eds.),
Navigating the 21st Century Business World: Case Studies in Management
(pp. 187 - 191).
LSE Press.
https://doi.org/10.31389/lsepress.nbw.m
This is an imagined case which considers a multidisciplinary hospital team in the UK’s National Health Service (NHS). The team is tasked with discussing how to improve patient safety, a critical area for improvement in the NHS. The purpose of the case is to illustrate different types of team conflict, sources of conflict and the detrimental effect of conflict on team performance. It also considers team diversity, its causes and consequences. The challenges facing the team are addressed by adopting a leadership style that values diversity and adapts to suit the needs of team members.
