Elizabeth Stokoe:“Conversation analysis has many applications, from Silicon Valley to medicine”

Anyone who has ever interacted with chatbots knows how frustrating they can be. The way to improve bot performance may be coming from an academic field called conversation analysis. This is the area of research undertaken by Elizabeth Stokoe, professor in LSE’s Department of Psychological and Behavioural Science. Her research focuses on understanding how social interaction works in settings as disparate as first dates, medicine, mediation, emergency service calls, sales and interactions involving conversational user interfaces. In this interview about her work, Elizabeth spoke with Helen Flood (LSE Consulting) and Helena Vieira (LSE Business Review).