How should we decide when to use artificial intelligence in decision-making?
Lordan, G.
, Will, P. & Krpan, D.
(3 November 2022)
How should we decide when to use artificial intelligence in decision-making?
LSE Business Review.
, Will, P. & Krpan, D.
(3 November 2022)
How should we decide when to use artificial intelligence in decision-making?
LSE Business Review.
Should organisations adopt artificial intelligence in their decision-making processes? Does AI work better than human judgment? In the case of recruitment decisions, Grace Lordan, Paris Will, and Dario Krpan write that AI-based methods lead to more efficient hiring decisions, increasing diversity of recruits and leading to the best performance in new hires. However, there is a problem of perceptions. Sentiment towards AI hiring is much more negative than sentiment towards human hiring.