When a crisis hits: be resilient and a catalyst for positive change

When facing a crisis, leaders need to take a thoughtful, positive, resilient, and transformative approach to crisis management. However, they often do the opposite, denying and minimising the problem, or reactively taking action that escalates the situation. Sarah Kovoor-Misra describes four key capabilities that can help organisations not only prevent or quickly contain damage, but strengthen trust, gain new insights, and emerge with capacities that can help them cope more effectively with future crises and challenges.